Keyboard shortcuts have long been used to move things along faster. In 1994, just about the time that Windows 95 was released, Microsoft produced the new keyboard layout that incorporated the brand-pnew Windows key (or Win Key). When pressed, the Windows Key would immediately open the start menu, which debuted in the software.

When someone asks you to troubleshoot a problem, it’s because there is something that is preventing their solutions from working properly, which they need them to do. In business, this happens all the time. This is why every business provides some semblance of support with their product or service. What happens, however, when the act of troubleshooting makes something worse. One security analyst came across this problem in an unlikely place: Microsoft’s newest desktop operating systems, Windows 10.