About a decade ago--when managed IT services were just starting to gain traction--one of the major selling points was that break/fix was expensive, because not only was the machine you needed fixed, broken, your business had to eat the cost of downtime. Now that many businesses have benefited from the proactive approach to IT management, and managed IT services are a big part of business for a lot of companies, one question is left unanswered: What happens when technology breaks under a managed IT services agreement? This month, we’ll answer that question.

In business today outsourcing your IT management or project management is routine. It wasn’t always so. For the first couple of decades of IT for business, that was the only way you were going to get a piece of technology up and working again without massive capital investment. Today, we will take a look at the break/fix method to IT management and how it is far more expensive than you may think.