For Client Support Call: (502)-473-6407

Privacy Policy

1. Information We Collect

a. Information You Provide Directly

  • Contact details: Name, company name, email, phone number, job title

  • Support requests: Information submitted via support tickets, chat, or forms

  • Service inquiries: IT service requirements, estimated user counts, device details

  • Payment information: Only if transacting directly through our site or client portal

b. Information Collected Automatically

  • Log data: IP address, browser type, pages visited, timestamps

  • Cookies & tracking technologies: For analytics, session management, and performance improvements

  • Device details: OS type, browser version, screen resolution, referring/exit URLs, and session metadata

c. Third-Party Information

We may collect limited information from publicly available sources, business directories, or third-party vendors to enhance marketing and customer support.

2. How We Use Your Information

We use personal information to:

  • Provide, maintain, and improve our services

  • Respond to inquiries or support requests

  • Send updates, service notifications, and promotional materials (with opt-out options)

  • Detect, prevent, and resolve technical issues or security incidents

  • Comply with legal obligations and enforce agreements

  • Analyze usage trends to improve performance and user experience

3. Legal Basis for Processing (EU/UK Visitors)

If you are located in the EU or UK, our legal basis for processing personal data may include:

  • Consent

  • Contractual necessity

  • Compliance with legal obligations

  • Legitimate interest

4. How We Share Information

We do not sell your personal data. We may share information with:

  • Service providers: Hosting, analytics, CRM, email marketing, support, and payment processors

  • Legal authorities: If required by law, subpoena, or legal process

  • Affiliates or subcontractors: As necessary to fulfill services, under confidentiality agreements

  • Third-party integrations: Only with your authorization or if embedded in our tools

5. Data Retention

We retain information only as long as necessary to:

  • Provide services

  • Comply with legal, tax, or regulatory obligations

  • Resolve disputes or enforce agreements

You may request deletion of your data by contacting us.

6. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you

  • Correct or update inaccurate data

  • Request deletion of your data ("Right to be forgotten")

  • Object to processing or request restriction

  • Request data portability (EU/UK residents)

  • Opt-out of marketing communications

To exercise these rights, please contact us. We will respond within the applicable timeframe.

7. Cookies & Tracking

We use cookies and similar technologies for:

  • Essential site functionality and preferences

  • Visitor analytics (e.g., Google Analytics, Microsoft Clarity)

  • Marketing or remarketing (if applicable)

You can manage your cookie settings in your browser or decline non-essential cookies when prompted.

8. Data Security

We implement industry-standard security measures, including:

  • SSL encryption

  • Firewalls and network protections

  • Role-based access controls

  • Staff training and regular security audits

No method of transmission over the internet is entirely secure. Please contact us immediately if you suspect a breach.

9. International Data Transfers

If you access our site from outside the U.S., please note your data may be transferred to and stored in the U.S. We implement appropriate safeguards, including standard contractual clauses, where required by law.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have, please contact us to request deletion.

11. Third-Party Links

Our site may link to third-party websites or tools. Argentum IT is not responsible for their content or privacy practices. Please review their policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our site indicates acceptance of these changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:


Argentum IT

8914 Stone Green Way
Louisville, Kentucky 40220-4072
Phone: (502) 473-9330