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Argentum IT 8914 Stone Green Way, Louisville, KY 40220 Varied
(502) 473-9330
Argentum IT
Schedule Your FREE 15-Minute Discovery Call
Call Us Contact Us
  • About

    • Our Difference

    • Our Clients

    • Video Gallery

    • Referral Program

    • Employment

  • Services

    • AI Readiness Assessment

    • CIS Controls v8

    • Cloud Services

    • CMMC v2 Compliance

    • Co-Managed IT Services

    • Cybersecurity & Managed Security

    • Data Backup & Recovery

    • Disaster Recovery Planning

    • HIPAA & HITECH Compliance

    • IT Compliance Services

    • IT Help Desk

    • Managed IT Services

    • Managed Print Services

    • Microsoft 365 Services

    • NIST 800-Series Compliance

    • Outsourced IT Support

    • PCI Compliance

    • Physical Access Control & Surveillance

    • Structured Cabling Services

    • VoIP Phone Systems

  • Industries

    • CPA & Accounting IT

    • Law Firm IT

    • Manufacturing & Distribution

    • Nonprofit IT

    • Small Business IT

  • Resources

    • Blog

    • Newsletters

    • Understanding IT

      • Blockchain

      • GDPR Compliance

      • Automation

      • Ransomware

      • Shadow IT

      • Your Virtual Identity

      • The Modern Office

      • IT Threat Glossary

      • Business Continuity

      • The Internet of Things

      • Network Security

      • SOX

      • BYOD

      • PCI DSS

      • HIPAA

      • Cloud Computing

  • Contact

  • Support

Services
IT Help Desk Services 

At Argentum IT, we deliver fully managed IT help desk services for businesses across Northern Kentucky and Southern Indiana that can't afford delays, confusion, or repeat issues. Our help desk is staffed by real experts who understand your business — not outsourced agents following scripts.

When your staff runs into a problem, we resolve it quickly and permanently — whether it's a login issue, network error, application failure, or email disruption. We minimize downtime, streamline support, and empower your team to get back to work without waiting on hold or navigating complex escalation paths.

Schedule Your FREE 15-Minute Discovery Call

 
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IT Problems That Can Be Prevented
Pain Points We Eliminate 

Delayed Responses That Stall Productivity
When users can't get help fast, they waste time or stop working altogether. We deliver immediate support so teams stay productive and frustration stays low.

Support That Doesn't Solve the Problem
Too many IT teams provide surface-level fixes that don't last. Our help desk closes tickets for good — by fixing root causes, not symptoms.

Unclear Responsibility or Ticket Handoffs
We manage the full support lifecycle — no passing the buck. Your users know who to call, and your leadership knows it's handled.

Unexpected Costs for Simple Issues
You shouldn't have to pay extra to ask for help. Our support is unlimited and built into your service plan — no surprises, no upsells.

Technicians Who Don't Understand Your Industry
We support environments where downtime hurts — like manufacturing floors and logistics hubs. Our team knows the tools you use and the pace you run.

60

Day No-Fault Cancellation

24/7

Proactive IT Monitoring

2

Hour Free Test Drive
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Why Choose Argentum IT
Why Businesses Choose Argentum IT’s Help Desk Services 

Fast, Knowledgeable Support
We respond quickly with skilled technicians who solve problems the first time. No bouncing between tiers, no guessing games — just direct, expert help when you need it.

Integrated with Your Compliance and Security Goals
Our help desk isn't just about fixing devices — it's part of your larger compliance and cybersecurity strategy. Every support call is logged, documented, and aligned with your IT policies.

Unlimited Support at a Predictable Cost
Included in your flat-rate monthly plan, our help desk services cover all users, devices, and support requests. You'll never be charged extra for asking for help.

Industry-Specific Insight
We understand the systems and software that power transportation, manufacturing, logistics, and healthcare — and we're ready to support the people who use them every day.

Proactive Issue Tracking and Root Cause Resolution
We don't just patch problems. We identify trends, analyze root causes, and work with your leadership to prevent repeat issues.

(502) 473-9330 Schedule Your FREE 15-Minute Discovery Call

Our Strategic IT Partners

NETGEAR logo in bold purple uppercase letters on a white background
Citrix logo in teal lowercase letters on a white background
Lenovo logo in bold red letters on a transparent background
Fortinet logo with red shield design and bold black lettering on a white background
Cisco Meraki logo featuring gray Cisco text and green Meraki text with vertical bars above Cisco.
Microsoft logo with four colorful squares arranged in a grid next to the company name in gray text
SonicWall company logo with stylized orange swoosh under letter W in gray text
NetApp logo with bold black text and a blue square icon featuring a white negative space shape.
HP logo with lowercase white letters on a blue circular background
Hewlett Packard Enterprise logo with green rectangle above black text on white background
NETGEAR logo in bold purple uppercase letters on a white background
Citrix logo in teal lowercase letters on a white background
Lenovo logo in bold red letters on a transparent background
Fortinet logo with red shield design and bold black lettering on a white background
Cisco Meraki logo featuring gray Cisco text and green Meraki text with vertical bars above Cisco.
Microsoft logo with four colorful squares arranged in a grid next to the company name in gray text
SonicWall company logo with stylized orange swoosh under letter W in gray text
NetApp logo with bold black text and a blue square icon featuring a white negative space shape.
HP logo with lowercase white letters on a blue circular background
Hewlett Packard Enterprise logo with green rectangle above black text on white background

Services
Comprehensive IT Services Designed to Protect, Streamline, and Scale Your Business

At Argentum IT, we deliver a full suite of managed IT services tailored to support compliance-heavy industries and always-on operations. Whether you're a growing manufacturer, a regional distributor, or a professional service firm navigating complex security standards, we're here to take the burden of IT off your plate — so you can focus on what drives your business forward.

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Cloud Services

Secure, scalable cloud infrastructure for businesses that demand uptime and mobility. We manage your cloud migration, virtual servers, storage, and remote access so your team can work anywhere — without compromising performance or compliance.
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Cybersecurity & Managed Security

Our cybersecurity services include real-time threat detection, endpoint protection, firewalls, patch management, MFA, and user training. With continuous monitoring and policy enforcement, we safeguard your business from evolving cyber threats.
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Data Backup & Recovery

We provide automated, encrypted backup solutions with versioning and verification — ensuring your data is recoverable after a breach, failure, or disaster.
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Disaster Recovery Planning

We build and test disaster recovery strategies tailored to your operations, minimizing downtime and protecting revenue in the face of hardware failure, ransomware, or natural disasters.
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IT Compliance Services

From gap analysis to documentation, we ensure your IT systems align with the exact standards your industry requires — whether it's HIPAA, PCI, NIST, or CMMC.

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IT Help Desk

Our responsive support team handles technical issues quickly and efficiently, helping your users stay productive without delays or escalations.

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Managed IT Services

We take full responsibility for your IT environment — from network performance and patching to hardware lifecycle and vendor management — with predictable, flat-rate pricing.

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Managed Print Services

Reduce costs and print-related downtime with expert management of printers, supplies, and maintenance. Our proactive service ensures your print environment runs as smoothly as the rest of your IT.

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Outsourced IT Support

Offload day-to-day IT responsibilities to Argentum IT. We serve as your full-time IT department or supplement your internal team, providing enterprise-grade support without overhead.

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Microsoft 365 Services

Get expert deployment and ongoing support for Microsoft 365. We manage licensing, security settings, migrations, backups, and user training — ensuring your data and users are protected.

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VoIP Phone Systems

Modern voice solutions with advanced features like call forwarding, voicemail-to-email, and softphone support. We manage your entire VoIP system for reliable, secure communications across all devices.

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Co-Managed IT Services

For businesses with internal IT teams, we offer shared responsibility. You keep control — we fill the gaps with tools, automation, and security expertise that enhance your in-house efforts.

Illustration of a central server connected to three computers in a network topology diagram.

Structured Cabling Services

Get clean, scalable, and code-compliant cabling for voice, data, and video. We handle design and installation to ensure your infrastructure supports current and future technology needs.

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Physical Access Control & Surveillance

Protect your physical space with access control, video surveillance, and intrusion detection systems — integrated into your IT strategy for centralized control and monitoring.

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PCI Compliance

We assess, remediate, and document your environment to meet PCI DSS standards — helping you protect cardholder data and avoid costly penalties or breach liability.

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HIPAA & HITECH Compliance

Our IT compliance experts help healthcare providers and business associates meet HIPAA and HITECH requirements. We handle risk assessments, gap remediation, employee training, and security documentation.

Shield outline with a padlock symbol inside representing security and protection.

NIST 800-Series Compliance

Ensure your systems comply with the full NIST SP 800 series, including 800-171 and 800-53. We map controls, remediate gaps, and prepare your environment for regulatory and contractual obligations.

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CIS Controls v8

We align your IT environment with CIS Controls v8 — a globally recognized security framework that reduces risk and supports regulatory compliance through structured, prioritized action steps.

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CMMC v2 Compliance

For DoD contractors and subcontractors, we deliver CMMC v2 compliance services — from pre-assessment to full implementation — ensuring your readiness for audits and contract eligibility.

FAQs
Frequently Asked Questions About IT Help Desk Services 

What is included in your IT help desk services? 
Our help desk services include unlimited user support for hardware, software, networks, email, file access, and application troubleshooting. We handle everything from password resets to advanced issue remediation, all under your flat-rate support agreement.
How quickly do you respond to support requests? 

We offer fast response times based on issue priority. Critical problems are addressed immediately, and standard requests are typically handled within the same business day. We prioritize speed, clarity, and complete resolution.

Is your help desk support remote or on-site? 

We offer both. Most issues can be resolved remotely, but when a hands-on solution is required, our local technicians are dispatched to your location — included in your support plan.

Do you support industry-specific software? 

Yes. We provide support for a wide range of vertical software applications used in transportation, manufacturing, healthcare, and professional services. If we don't already support it, we'll work with your vendors directly.

Will our users speak to real technicians? 

Absolutely. Our help desk is staffed by experienced IT professionals, not call center agents or offshore techs. Your team will get knowledgeable help from someone who can solve their problem, not just log it.

How do you track and manage tickets? 

We use a centralized ticketing system that tracks every issue, response, and resolution. You get access to reports, trends, and real-time updates, so you're never in the dark about the status of a request.

Is help desk support really unlimited? 

Yes. All users and devices under your service agreement can submit unlimited tickets without any per-call or per-incident charges. We believe support should always be available — without fear of extra costs.

They make IT stress-free by being proactive and reliable

Argentum IT has been fantastic in supporting business's tech needs! Their team is professional, quick to respond, and incredibly knowledgeable. From cybersecurity to network management, they've handled everything efficiently and kept our systems running smoothly. They make IT stress-free by...

Argentum IT has been fantastic in supporting business's tech needs! Their team is professional, quick to respond, and incredibly knowledgeable. From cybersecurity to network management, they've handled everything efficiently and kept our systems running smoothly. They make IT stress-free by being proactive and reliable, and we feel confident knowing our technology is in good hands. I highly recommend Argentum IT for any business looking for dependable IT solutions!


Info Fabre

No matter the problem, they seem to have just the right solution ready to go.

I've been so impressed with the team at Argentum IT! They are incredibly responsive, always getting back to us quickly whenever we have an issue. They take the time to understand our needs and consistently deliver results that keep our systems running smoothly. It's such a relief to know we have...

I've been so impressed with the team at Argentum IT! They are incredibly responsive, always getting back to us quickly whenever we have an issue. They take the time to understand our needs and consistently deliver results that keep our systems running smoothly. It's such a relief to know we have an IT partner we can rely on. Highly recommend!


Alla Kamhi

Very Professional And Friendly

I just finished a training module for our computer system, it was a breeze thanks to Steve. He was able to walk me through explaining and answering all my questions in a way that made me feel comfortable. He was very professional and friendly the entire time. I learned a lot and had a good time...

I just finished a training module for our computer system, it was a breeze thanks to Steve. He was able to walk me through explaining and answering all my questions in a way that made me feel comfortable. He was very professional and friendly the entire time. I learned a lot and had a good time doing it, thank you for sharing your expertise. I recommend and trust this company, in my experience so far the entire team does a great job!


John Crookshanks

Issues Resolved Faster Than Expected

Argentum IT stands out for its exceptional response times and meticulous attention to detail, making it a trusted partner for businesses in need of reliable IT services. They promptly addresses support tickets, often resolving issues faster than expected, minimizing downtime and disruption. This...

Argentum IT stands out for its exceptional response times and meticulous attention to detail, making it a trusted partner for businesses in need of reliable IT services. They promptly addresses support tickets, often resolving issues faster than expected, minimizing downtime and disruption. This quick response is complemented by their thorough approach to problem-solving, ensuring that every aspect of a request or concern is considered.


Peter Verlezza

Very responsive and personable. 

Never disappoint and highly recommend. Jack and Chris go above and beyond every time.

Jennifer Starcher

Schedule Your FREE 15-Minute Discovery Call
Schedule Your 15-Minute Discovery Call


Let's talk about how your help desk is performing — and how we can support your users faster, smarter, and more effectively. In just 15 minutes, we'll map out your current support experience and identify exactly where Argentum IT can make it better.

Book your discovery call today.

Get In Touch

Sales: (502) 473-9330

Support: (502)-473-6407

Schedule Your FREE 15-Minute Discovery Call

Argentum IT

8914 Stone Green Way

Louisville, KY 40220

Services

  • AI Readiness Assessment
  • CIS Controls v8
  • Cloud Services
  • CMMC v2 Compliance
  • Co-Managed IT Services
  • Cybersecurity & Managed Security
  • Data Backup & Recovery
  • Disaster Recovery Planning
  • HIPAA & HITECH Compliance
  • IT Compliance Services
  • IT Help Desk
  • Managed IT Services
  • Managed Print Services
  • Microsoft 365 Services
  • NIST 800-Series Compliance
  • Outsourced IT Support
  • Physical Access Control & Surveillance
  • PCI Compliance
  • Structured Cabling Services
  • VoIP Phone Systems

Industries

  • CPA & Accounting IT
  • Law Firm IT
  • Manufacturing & Distribution
  • Nonprofit IT
  • Small Business IT

Locations

  • Bardstown
  • Clarksville, IN
  • Elizabethtown
  • Greater Louisville
  • Jeffersontown
  • Jeffersonville, IN
  • LaGrange
  • New Albany, IN
  • Shelbyville
  • Shepherdsville

Resources

  • About Us
  • Our Difference
  • Our Clients
  • Understanding IT
  • Video Gallery
  • Support
  • Blog
  • Contact
  • Referral Program
  • Employment
  • Legal

8914 Stone Green Way, Louisville, KY 40220

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