November 24, 2025
The holiday season brings enough chaos without tech hiccups adding to the stress. Customers are rushing to complete last-minute tasks, employees are balancing family commitments, and everyone's stress levels are through the roof. The last thing you want is to frustrate your audience with avoidable technology mistakes.
Think of this as your essential Holiday Technology Etiquette Guide — because no one wants to be that business that spoils someone's day.
1. Update Your Online Hours Ahead of Time to Avoid Frustration
Imagine a customer dashing across town during lunch, trusting that your Google listing says you're open — only to find the place closed and dark. Congratulations, you've unintentionally become the villain of their holiday story.
Ensure you update these key places:
- Your Google Business Profile (a must!)
- Facebook, Instagram, Yelp and any platform where customers might look
- Your website banner displaying your holiday hours clearly
- Apple Maps — yes, people still use it!
Example message: "Happy Holidays! Our office will be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to spend time with family. We'll reopen Monday morning, likely with some leftover turkey but eager to assist you!"
2. Craft Warm and Human Out-Of-Office Replies
When you're out of office, don't leave your customers stranded in email limbo. A thoughtful auto-response acts like a welcoming host — professional yet personable.
Sample auto-reply: "Thanks for getting in touch! We're closed for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you as soon as we're back and fueled by coffee. For urgent matters, please call our support line at (XXX) XXX-XXXX. Wishing you a joyful holiday!"
3. Keep Your Out-Of-Office Messages Concise: Skip the Personal Details
Simplicity is key. Customers don't need your full holiday itinerary. Whether Aunt Carol's in Denver or Bob's attending a potluck, save those stories for your social media.
Sharing too much can also pose security risks. Focus on relevant info: closure dates, response times, and alternative contacts.
4. Verify Your Phone System Is Up-to-Date Before Holiday Calls Flood In
People calling during the holidays are often in a hurry and stressed. Make sure your voicemail greeting matches your current hours and doesn't confuse callers.
Pro tip: Give your business phone a test call. You might find greetings stuck in 2019.
Example voicemail: "You've reached [Business Name]. We are currently closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent issues, press 1 to contact our on-call team. Happy Holidays, and thanks for your patience!"
5. Clearly Communicate Shipping Deadlines to Prevent Last-Minute Panic
If you manage shipping or deliveries, be proactive in sharing cutoff dates. Highlight "order by" deadlines on your website and send reminder emails to your customers.
Late packages cause frustration, but unmet expectations damage trust and loyalty. No one wants to explain why an anniversary gift will arrive in January.
The Bottom Line: Thoughtful Tech Etiquette Creates Delighted Customers and Thriving Business
Good holiday tech manners aren't complicated. They revolve around clear communication, authentic interaction, and respecting your customers' valuable time. Making a few quick updates now can save headaches later and keep your reputation shining bright.
Remember, the aim is not just to prevent issues — it's to make every customer feel supported, even when your team is away.
Need assistance ensuring your systems and customer experience stay flawless this holiday season? Call us at (502) 473-9330 or click here to schedule your free 15-Minute Discovery Call, and discover easy strategies to keep operations smooth while you enjoy your well-earned break.
